The Coakley Center Privacy Policy & SMS Terms and Conditions

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The Coakley Center respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data. 

1. Data Collection

We collect the following information when you sign up for SMS updates:

• Name
• Email address
• Mailing address (if provided)
• Mobile phone number

Your information may be collected via our website contact form, email, service registration, or third-party scheduling systems.

2. Data Usage

We use your information solely for:

• Appointment confirmations and reminders
• Service updates
• Customer support notifications related to your engagement with us

We do not share, sell, or rent your information for marketing purposes or any other purpose.

3. Data Security

We protect your personal data with industry-standard security measures, including:

• Data encryption using Secure Sockets Layer (SSL) technology
• Access controls restricting data to authorized personnel only
• Routine security updates and monitoring to prevent unauthorized access

4. Data Retention

We retain your information only while you are subscribed to our SMS service. If you opt out, your information will be deleted within 24 hours unless legally required to be retained.

5. Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

6. Message Frequency

Messages are recurring, and frequency varies based on your engagement with our services.

7. Opt-In Methods

By opting in, you agree to receive SMS messages from The Coakley Center, including:

• Appointment reminders
• Service updates
• Important notifications related to your engagement with us

Ways to Opt-In

• Website: Check the consent box on our sign-up form, contact us form, or service registration page.
• Checkout Page: Select YES when prompted at purchase.
• Messaging Preferences Page: Manage SMS preferences anytime.
• Keyword Opt-In: Text START to (980) 319-2195 to subscribe.

You will receive a confirmation message after opting in.

8. Opt-Out Policy

You may opt out of SMS messages at any time by:

• Replying STOP or CANCEL to any message
• Emailing us at info@thecoakleycenter.com with CANCEL in the subject line
• Calling us at (980) 319-2195 to request removal

After opting out, you will receive a final confirmation SMS, and your number will be removed from our list within 24 hours.

9. Help and Support

For assistance, you can:

• Reply HELP to any SMS for automated support
• Email info@thecoakleycenter.com
• Call (980) 319-2195

If you text HELP, you will receive a message with our phone number, email, and website.

10. Non-Sharing Clause

We do not sell, rent, or share your personal data, including mobile numbers, with third parties for  any purpose.

The Coakley Center will never share your information.